Communication Problem Reporting for Residence Halls
Student Voice and Data Service Information
I. Telephone and Voice Mail Services
Belmont Abbey College, Information Technology (IT) is responsible for telephone services (local dial tone and voice mail) for the residence hall rooms. In addition, they oversee the communication cabling for voice and data services. Your telephone number and voice mailbox number are the same and are assigned by room. Check IQ. Web (under online directory search) or contact Residence Life for your campus address and telephone number. Information on how to set up voice mail is in another document and can be found on the IT website.
A. Telephone Troubleshooting
If you are having problems with your telephone, first verify that the problem is not your telephone or telephone cable. Contract your Residence Assistant for help in testing your telephone.
If it is not your telephone or cable, then submit a help desk case via the IT website http://abbey.bac.edu or contact the IT Help Desk x6247.
B. Voicemail Problem Reporting
Submit a help desk case via the IT website http://abbey.bac.edu or contact the IT Help Desk x6247.
II. Internet and Cable TV
Time Warner Cable provides students with their Internet access and Cable TV support. There are two types of connections for students. Students in the newly renovated halls of O’Connell and Poellath have Hospitality Connections. Students in Raphael Arthur and Cuthbert Allen have Road Runner Connections. The help desk numbers and accounts are based on the type of connection (see table below).
A. Internet Connection Assistance and Problem Reporting
Location |
Phone Number |
Type of Connection |
Account |
O'Connell Hall |
1-866-536-7676 |
Hospitality Connection |
Tent ID:
100-3-8570 |
Poellath Hall |
1-866-536-7676 |
Hospitality Connection |
Tent ID:
100-3-8571 |
Raphael Arthur Hall |
704-943-4431 |
Road Runner Connection |
Per room -- see below on RR accounts |
Cuthbert Allen Apartments |
704-943-4431 |
Road Runner Connection |
Per suite-- see below on RR accounts |
B. Road Runner (RR) Accounts
RR is set up with a separate account for each modem. There is one modem per room connection. Since RR is general a home connection, accounts are set up by street address. To indicate to the support center the this is a campus connection, Hall instead of Street or Road is used.
Street Number = Room Number
Street Name = Residence Hall (either Raphael Arthur Hall or Cuthbert
Allen Hall)
Apartment = RR + Room letter (Rapheal Arthur)
Or
Apartment = RR (Cuthbert Allen Apartments)
Examples
RA 201C = 201 Raphael Arthur Hall RRC
Cuthbert Apt 105A = 105 Cuthbert Allen Hall RR
C. Cable TV Outage Reporting
Please first verify that other locations are experiencing the same problem. If the problem in local, verify it is not your television or cable connector.
Call 704-943-4431 and provide room number, residence hall, and room letter.
Examples:
OC 112B = 112 O'Connell Hall B
Poellath 210D = 210 Poellath Hall D
CA 305B = 305 Cuthbert Allan Hall ABCD
III. Personal Computer Support
Information Technology (IT) will attempt to repair student personally-owned computers if it is software related. However, we will not perform any hardware repair due to liability issues. If your computer is still under warranty you should make arrangements with the manufacture for repairs. If your computer is no longer under warranty, you should take it to a reputable dealer.
In the event your computer requires virus removal or other software support, contact us at (704) 461-6247 for arrangements. We are located on the mezzanine of The Haid. Equipment must be checked in by IT staff. Please do not bring your monitor, keyboard or other peripheral devices unless asked to do so.
Last Update : 09/25/09 M. Makl
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